I am in the situation where the guy who was in cahrge of getting the KACE 2000 up and running for us walked out. I have gone through the user manual the best I could and fixed a few things he had wrong. But now I am stuck. When trying to deploy an environment, I always get hung up on a CLI that goes through a few processes, and then gets hung up on:

"System error 1231 has occurred.

The network location cannot be reached. For information about the network troubleshooting, see windows help."

I have noticed from other posts that it would be the network driver. However, either I am not getting the driver on the server correctly, or I am messing something else up. The system that I am attempting to image is a Dell Optiplex 7020.

Any suggestions/documentation?

Answer Summary:
0 Comments   [ - ] Hide Comments


Please log in to comment

Answer Chosen by the Author


I actually contacted dell support because I did not know how long it would take IT ninja to approve my account.

This issue was the driver. I had to clear out everything in the \\k2\drivers\kbe_windows_xXX, download the WinPE3 Driver Pack from (https://support.software.dell.com/kb/SOL111717?sol=SOL111717), and put only that pack in the \\k2\drivers\kbe_windows_xXX folder. I had all three packs, and the KACE did not like that. I then re-cached all drivers. After that I recreated the boot environment and everything worked great.
Answered 08/11/2015 by: cgra
White Belt

  • Thanks for telling us what the solution was. Glad its working!
    • This content is currently hidden from public view.
      Reason: Spam
      For more information, visit our FAQ's.
Please log in to comment
Answer this question or Comment on this question for clarity


Do an ipconfig and if doesn't show an IP address, then it is the NIC Driver.

You can add the NIC driver to \\k2\drivers\kbe_windows_xXX, but then you have to recache and build a brand new KBE.  Search the KACE support portal kb system for creating a kbe.

Answered 08/11/2015 by: cserrins
Red Belt

Please log in to comment