KACE Product Support Question

KACE 2000 error 1231 on environments

08/10/2015 3396 views

I am in the situation where the guy who was in cahrge of getting the KACE 2000 up and running for us walked out. I have gone through the user manual the best I could and fixed a few things he had wrong. But now I am stuck. When trying to deploy an environment, I always get hung up on a CLI that goes through a few processes, and then gets hung up on:

"System error 1231 has occurred.

The network location cannot be reached. For information about the network troubleshooting, see windows help."

I have noticed from other posts that it would be the network driver. However, either I am not getting the driver on the server correctly, or I am messing something else up. The system that I am attempting to image is a Dell Optiplex 7020.

Any suggestions/documentation?

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Answer Chosen by the Author

I actually contacted dell support because I did not know how long it would take IT ninja to approve my account.

This issue was the driver. I had to clear out everything in the \\k2\drivers\kbe_windows_xXX, download the WinPE3 Driver Pack from (https://support.software.dell.com/kb/SOL111717?sol=SOL111717), and put only that pack in the \\k2\drivers\kbe_windows_xXX folder. I had all three packs, and the KACE did not like that. I then re-cached all drivers. After that I recreated the boot environment and everything worked great.
Answered 08/11/2015 by: cgra
White Belt

  • Thanks for telling us what the solution was. Glad its working!
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All Answers

Do an ipconfig and if doesn't show an IP address, then it is the NIC Driver.

You can add the NIC driver to \\k2\drivers\kbe_windows_xXX, but then you have to recache and build a brand new KBE.  Search the KACE support portal kb system for creating a kbe.

Answered 08/11/2015 by: cserrins
Red Belt

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