KACE 1000 and Cancelled Status
We are using KACE 1000 and the ticket status "cancelled" does not show as being closed. Why it that?
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Posted by:
StockTrader
8 years ago
Hello,
you'd ask the question to the KACE administrator that created the queue.
There are only three real status in KACE for the ticket:
- Open
- Stalled
- Closed
All the other status are ''descriptive'' and other can be added as well but they need to me mapped with one of the three real status.
Kind regards,
Marco - StockTrader
How to map ticket status:
Comments:
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How do you map them? - rnoguera 8 years ago
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From the administrative console (http://yourkace/admin) you need to go to Helpdesk -> Configuration -> Queues -> the queue you want to amend -> Customize fields and layout
Then you need to act on the Status Values section.
Kind regards,
Marco - StockTrader - StockTrader 8 years ago
Posted by:
rnoguera
8 years ago
Although the Status Cancelled was already marked as Closed, it also requires the word closed included. All queues were changed to reflect Cancelled- Closed