KACE Product Support Question

K2000 image freezing at 'Getting devices ready'

08/19/2014 2496 views

This has happened on several machines since upgrading to K2000 v3.6.  Our devices show to be at the step 'set engine key run' but the system has rebooted and Windows is trying to setup the devices via the drivers.  It gets stuck at a random percentage and doesn't carry on, if we reboot, there is an error that says to re-image the system.  

But if we run the exact same image again it normally images just fine - but with one system in particular it took 4 tries for the image to successfully complete.  Today there is a system that we have tried 4 times and still no go this one gets stuck at 72% every time and is not completing to boot Windows.  It is a Dell Latitude E6430U.

Any ideas?

Thank you
1 Comment   [ + ] Show comment


  • What we did to resolve this was to duplicate our default system image in Kace, add the post install tasks specific to the 6430U image and the system imaged over the network. No change to the drivers. No idea why this is happening that we need to re-make the image that previously worked fine.

All Answers

there really isn't an E6430U there is an E6430 and a 6430U  (shown in the driver feed available packages ).
Assuming you mean a 6430U and that you are installing windows 7, I noticed the driver feed has driver pack version A08 while the Dell CAB page shows A09 is available, so you might try manually installing the new set or see Dell KB 114320

I'd also see if you have any drivers in \\k2\drivers\windows_XXXX    where xxxx matches the OS version and architecture (windows_7_x86 for example ) as any driver in there will be installed with any image matching that Os version and architecture which could lead to driver conflicts with dism trys to inject drivers from \\k2\drivers_postinstall\dell\windows_xxx\MODEL.   If you find anything in  \\k2\drivers\windows_XXXX I'd back it up to your workstation, delete it, re-cache your drivers and try the installation again.
Answered 08/21/2014 by: genfoch01
Orange Senior Belt

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