KACE Product Support Question
K2000 Capture an Image option not visable
09/28/2015 3660 views
I'm trying to capture an image to import into the K2000, following the instructions at this link: http://documents.software.dell.com/k2000-systems-deployment-appliance/3.7.1/administrator-guide/capturing-images/capture-system-images (copy and paste of instructions below)
I'm stuck at step 2. The "Capture image of this machine" option is not available for me to click. I've tested in a VM on VMWare ESXi, Oracle Virtualbox, and a physical dell latitude e6410, all give me the same result.
I'm running version 3.7.113224 of K2000. The Kace extender is sync'd and up to date.
Are there any conditions that would cause the capture image option to not be visible?
Answer Chosen by the Author
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KBE that are configured to connect to an RSA don't allow for the capturing of images. A custom KBE needs to be created using the KBE Manipulator (http://www.itninja.com/question/kbe-manipulator) to point at the static IP of the K2000 to allow an image to be captured.
Answered 09/29/2015 by: mazlin