KACE Product Support Question
K1000 v10 Change Ticket Template via Ticket Rule
With K1000 v10 we have setup a few of the new Ticket Templates and are having to manually switch between them when needed. I am trying to create a ticket rule change from Template A to Template B on Ticket Save when a criteria is met.
I can isolate what tickets I want based on their Category but I do not know the SQL information for Ticket Templates to change them. Has anyone found these values in the system yet?