KACE Product Support Question
K1000 Ticket Rule - Change Ticket Status from New to Opened when Owner is assigned
01/12/2016 3646 views
I am sql ignorant so any help would be appreciated. We would like the Ticket Status to be set from 'New' to 'Opened' when the ticket is assigned to an owner (anything other than 'Unassigned'). No notifications necessary.
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This one should be easy to do without any SQL. In the wizard, just select Ticket status is new and Owner user name is not NULL, change status to Opened. Run the rule on ticket save.
Answered 01/12/2016 by: MichaelMc