K1000 Ticket Reply via Email Without KACE account
12/08/2014 2578 views
I have recently successfully setup our appliance ticket system to create and update tickets via email, BUT we discovered if the user do not have a login with our KACE K1000. Then s/he cannot reply to the email for the ticket to be updated.
These are all internal users, and not everyone at the moment have access to KACE Service Desk yet. Therefore, everyone that we are CC'ing is from our domain.
Is there a way to allow anyone to update the ticket via email regardless if s/he have a KACE login?