K1000 Survey - Anyone using an external product

I want to start using the K1000 Customer Survey but I want to use an external product so that these survey's can't be viewed by everyone.

If your using an external product for this what are you using and what are the pros and cons?


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Answers (1)

Posted by: chucksteel 3 years ago
Red Belt
We use a homegrown survey system. Our strategy is to request feedback at the end of the month from those users that have had a ticket in that month. This reduces the number of survey requests for users that have multiple tickets, which we believe leads to a higher response rate.

Pros are that the survey is completely customized to what we want to know from our users. It's also free (except for the initial programming time, of course). The only con I can think of is that if you want to tie ticket data directly to surveys you need to include the ticket ID in the URL. This isn't an issue for us, but your situation might be different.

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