I'm wondering, is it possible to have the e-mails sent by the KACE Service Desk to have HTML formatting? I'm talking about the built-in Email on Events or the ones in Custom Ticket Rules. Right now they're being sent as pretty ugly plain text e-mails. I'm sure that's fine (or even preferred) for a lot of people, but I want some of them to look a bit nicer.

When I use the Email Ticket function on an individual ticket it sends an html-formatted e-mail, so I know KACE is capable of it. What's the trick for doing it with the event-triggered e-mails?

1 Comment   [ - ] Hide Comment


  • I don't believe there is a way to do this today.

    You can vote on this request.

Please log in to comment

There are no answers at this time
Answer this question or Comment on this question for clarity