K1000 Service Desk Email Format
Hi
I'm in the process of configuring the K1000 service desk. I have created a rule to send an email to our IT support staff when a new ticket is created. We receive the email but it comes with so many fields that we do not need. I just want to get a simple email with "Title,Submitter,Submitted Date etc". I have changed the SQL query but I'm not getting the what I am looking for. How can I add or remove field on the email that I'm getting. I have attached a screenshot as well.
Kind regards,
Sajith.
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Answers (2)
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Posted by:
chucksteel
8 years ago
It looks like you might be using the option to email the query results to an address. That is normally used for debugging purposes. You should be specifying the email each recipient in query results option and creating a message template.
Posted by:
Chris.Burgess
8 years ago
I agree with Chuck Steel. That looks like query results. Here is a great article with many of the fields you are requesting. Hopefully this will help you get the info you are looking for"
