KACE Product Support Question
K1000 Service Desk Email Format
03/03/2016 1119 views
I'm in the process of configuring the K1000 service desk. I have created a rule to send an email to our IT support staff when a new ticket is created. We receive the email but it comes with so many fields that we do not need. I just want to get a simple email with "Title,Submitter,Submitted Date etc". I have changed the SQL query but I'm not getting the what I am looking for. How can I add or remove field on the email that I'm getting. I have attached a screenshot as well.