KACE Product Support Question
K1000 Service Desk Email Configuration for multiple queues
We have 7 queues with the main one being Helpdesk. This is where the users enter tickets. I have the email configured with O365 and it is working fine for this queue. It is setup to be able to update tickets through email.
The questions are:
What is best practices for setting up the email configuration for the rest of the queues?
If a user creates a ticket in the Helpdesk queue and receives an email, then the ticket is routed to another queue and they respond to the first email, will it update the ticket?
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