KACE Product Support Question
K1000 service desk custom field
08/09/2017 1251 views
I want to create a custom field with in the ticket form that will have a label like "Ticket Type" with single select drop down menu that will have: Incident and Request. So the support team can select the ticket type. I would appreciate your help. I know how to create the custom field, however I am not sure how to add the two items (Incident and Request) to the field.