I want to create a custom field with in the ticket form that will have a label like "Ticket Type" with single select drop down menu that will have: Incident and Request. So the support team can select the ticket type. I would appreciate your help. I know how to create the custom field, however I am not sure how to add the two items (Incident and Request) to the field.
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  • Thank you Druis. I'll try that.
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I use this type of ticket classification too. From your Queue Customization, set the Custom field type to Single Select. Under your Select values then enter Incident, Request, etc. The drop down values are separated in this case by a comma. Ensure the Custom Field is not hidden.
Answered 08/09/2017 by: Druis
Second Degree Green Belt

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