KACE Product Support Question
K1000 Service Desk Changes on 7.0?
12/14/2016 1290 views
I recently upgraded my K1000 to 7.0 and received an unwelcome surprise on the Service Desk side. It seems that the Submitter, Asset, and Device fields have all been moved to the left side of the entry side, causing my entry views to be all messed up. They all used to be in a partition to the right (like how the ticket looks after it has been submitted. It also has my Knowledge base articles as a staple top line that I can't even hide. Is there a reason for these changes?
The reason why I ask is because it has completely messed up the flow of my Service Desk tickets, and I can't get them to look quite right again.
Has anyone else run into this issue as well? What have you folks done about it?
Thanks in advance!