Software Deployment Question

K1000 - Service desk and softwares

10/24/2017 681 views

I need some help about the service desk. I want to allow users to download the software but I can't manage to create a working installation...

Is there a guide or something about this ? My managed software install are working if I put them manually on a computer and then I force the inventory. But they are not working if I add them in service desk. If an user try to install the program nothing will happen or I will see that the managed install failed.

Thanks in advance

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All Answers

You will need to have a working managed installation that can be deployed from the KACE SMA, if you follow the basic steps to create an MI you wont go far wrong
1, Install Sware manually on a clean PC with a KACE agent
2, Note the software inventory item that appears in the machine inventory
3, Attach the installation file to that Software Inventory item
4, Test your command line
5, Create your managed Installation using the command line
6, Test your managed installation

If that works there is no reason why you cannot make the software item available to users via the software portal, as the users machine will use the agent rights to run the installation
Answered 10/26/2017 by: Hobbsy
Red Belt

  • Thanks for your answer I will try. But is the installation supposed to be instantly or it will take some time ?
    • Typically if you select the install anytime option it takes the machine to check in first so it can download the app payload and then a little while after that it should install.
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