/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


K1000 Response Templates

05/20/2019 514 views

Has anyone figured out the Response Templates formatting issue? When we create a response template and try to use it as a canned response for tickets it loses all the formatting that we used when creating the template. Has anyone got a fix for this?

0 Comments   [ + ] Show comments

Comments


All Answers

0

I've discovered you can actually use HTML in the response template. That at least fixed our issues.  Only formatting problem we had was losing all of the new lines.  Putting a <BR> after each line fixed that real quick.

Answered 05/23/2019 by: aparten
White Belt

  • Thank you very much that fixed it for me as well.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ