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KACE Product Support Question

K1000 Response Templates

05/20/2019 335 views

Has anyone figured out the Response Templates formatting issue? When we create a response template and try to use it as a canned response for tickets it loses all the formatting that we used when creating the template. Has anyone got a fix for this?

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I've discovered you can actually use HTML in the response template. That at least fixed our issues.  Only formatting problem we had was losing all of the new lines.  Putting a <BR> after each line fixed that real quick.

Answered 05/23/2019 by: aparten
White Belt

  • Thank you very much that fixed it for me as well.