KACE Product Support Question

K1000 Organizations

04/05/2016 2413 views
Is there any documentation out there that goes into detail with setting up new organizations?

We purchased the K1200 3 years ago, and have been managing in in single organization mode since day one.
I would like to separate our school networks into 40 separate organizations, but as I am pretty much alone in the K1000 management, I do not get the time to perform R&D. It also doesn't help that my dear employers managed to pick the wrong quick start training for us, so we never knew about organizations until recently.

I have tried reading the Admin Guide for v6.4, but must admit, it's pretty confusing, so nothing much is working.

Is there an "Organizations for Idiots" document anywhere?

Thanks in advance for any pointers.

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Think of it as 40 k1000's in one when you have organizations.  The hardest part is getting all the placement rules setup under system for the orgs.  After that each org is like its own kbox from a management point of view.  One nice thing is you can easily export working installs from one org and import into the other orgs.  One thing you need to consider is all those orgs share the same resources so you will see some overhead slowdown just from the system having to keep track of all those sql instances.  You will have same number or objects just more tables for it to maintain.  Also setup one org for IT testing purposes that you create the installs in to test them on the live system prior to distributing to the orgs via export/import
Answered 04/05/2016 by: SMal.tmcc
Red Belt

I understand the theory of Organizations, I'm just having real trouble setting one up and getting it working.

Having the organizations will greatly reduce my workload, as I will be able to delegate some access back to schools.
In the current one Org setup, I cannot give access to different schools, as they would have full access to all resources for other sites.
Answered 04/05/2016 by: c-team@jeron.je
Senior White Belt

  • have you called support and requested a org license?
    • I had presumed we have that in place, as I can create the associated roles and Orgs.
      Can this be done if you are not licensed for an Org?
      I'll log a support ticket, just in case this is the probable cause.
      • no you cannot create orgs without that in place.

I think I have it sussed. I re-read the admin guide again & again, and went through things really slowly.

I had been doing things correctly, but I had missed the non-standard admin users that are on the default instance. Once I created the custom admin accounts, things started to work.

Now the fun task of exporting managed installation, scripts, smart labels etc...

Would have been so much easier if I'd have known about this three years ago!!
Answered 04/06/2016 by: c-team@jeron.je
Senior White Belt

  • We have 4 users that are created on the kbox in each org and system, one for backup and the other 3 are the super admins. All the other org level admins or users are created via ldap for that org, we have different ldap rules for different orgs. The other hard part besides the users/admin is to create good simple filter rules that separate the machines into the proper orgs
    • One problem that has reared its head is baffling me.

      Two of my new ORGs seem to have issues.

      To the best of my knowledge, I have set them all up with basically the same settings, clients are checking in, and my replication share is working nicely.

      The issue with the two rogue ORGs, is as follows.
      #1. The client is not updating to the latest provisioned version (6.4.522)
      #2. When trying to log on to the ORG with restricted accounts, the two are not visible from the drop down.

      When I log on with my admin accounts, all ORGs are visible, so it's obviously permission based, but I just can't trace the setting.

      Anyone had this before and able to point me in the right direction?


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