KACE Product Support Question

K1000 O365 OAuth credential not working

06/05/2020 239 views

Today we upgraded to v10.2.234, enabled SSL, and created the Office365 credential to use OAuth authentication for our service desk mailboxes. Unfortunately, messages are continuing to build up in our mailbox instead of being pulled into Kace. I have a ticket open with Quest support. Has anybody tried using this new authentication in Kace yet?

Answer Summary:
3 Comments   [ + ] Show comments


  • Do you have a Support Request number handy?
    Can you please click the enable tether button in 10.2 that will automatically apply a key to your appliance.
    This will allow KACE to further investigate.
  • SR Number:4720041
    I attempted to send the tether key via an email reply Friday, but none of those messages were added to the request for some reason. Due to the length of the tether key I broke it into two notes added to the request.
  • Hi @JonHall, I'm testing something in my sandbox kace.... following that same KB article.

    Do you remember if you have SMTP enabled in Network Settings and inside each queue?

    Or migrating to Oauth authentication, means we can get rid of smtp settings?
    • We have SMTP still active for each queue. I believe OAuth is just for retrieving messages. Maybe it was kept that way in case we want different sending and receiving accounts for some reason?

Answer Chosen by the Author


Hi Jon,

Can you check that email is now working.

Answered 06/09/2020 by: KevinG
4th Degree Black Belt

  • I don't know what changed since working with support until after 5 yesterday, but it's working!
    • I applied a fix to your appliance. Thanks for the confirmation that it is now working.

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