Dear IT Ninjas


The Satisfaction Survey is OK. But I'd like to add further Questions to it. I haven't found any way how to do this.

Can anyone assist me?




Answer Summary:
home brewn solution or paid services
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Support might be able to do it...for a price.   I don't think there is a way that you can add questions to the survey. 

Answered 04/17/2013 by: Timi
Seventh Degree Black Belt

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We wanted a survey with more questions and decided to create our own system. I actually have a webpage with a form setup that just emails the answers to a custom queue that only contains survey responses. The queue has custom fields setup to store the answers to the questions. 

Answered 04/18/2013 by: chucksteel
Red Belt

  • Thanks, I'll look into that.
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Changing the survey questions in the satisfaction survey would be professional services task, the survey involves more than just the database so it is not something that can be changed via a custom ticket rule. 

As far as a home-grown solution goes, chucksteel's idea is a good one, you can also use CT rules to generate an email that links to an outside survey (survey monkey or something similar), you’ve got a K1000 – possibilities are endless.

Answered 04/20/2013 by: erik.ragan
Senior Yellow Belt

  • Thanks for looking into this Erik.
  • Thank you for your answer.
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