/bundles/itninjaweb/img/Breadcrumb_cap_w.png
I have my help desk configured and have tested the email and it is working. When a user sends an email to our support email there is a rule in exchange to forward it to KACE but it never gets forwarded. what am i doing wrong?
2 Comments   [ - ] Hide Comments

Comments

  • Are you performing an actual forward or a bounce? If it is a forward then it will appear to come from your helpdesk@your.org and depending on your queue configuration that user might not be able to submit tickets. It should be a bounce or redirect so it comes from the original sender.
  • It is doing a redirect, i don't have the option to do a bounce in my exchange environment. In the queue config on the k1000 i have selected the check box to "accept email from all unknown users"
    • and the checkbox "Allow all users as submitters" has been checked as well
    • Do you know that the redirect is working? Like if you change the config to send to your email, do you receive it successfully?
Please log in to comment

There are no answers at this time
Answer this question or Comment on this question for clarity

Answers