KACE Product Support Question
K1000 - Is there a way to auto-populate Service Desk Ticket with information from Asset Details?
07/27/2015 3369 views
We are tracking our mobile devices in Assets; Name, Device Model, Carrier, SIM, IMEI, etc. A form has been created in Service Desk for these devices as well in a queue of it's own, apart from the IT Service Desk. When a Help Desk Technician creates a new service ticket for a mobile device and the Asset.Name has been selected, we would like the remaining fields to populate from ASSET_DATA_12 to the HD Ticket.