KACE Product Support Question
K1000: Helpdesk rule
04/28/2016 590 views
I created a priority value called "outstanding issues". Any "low" priority value tickets will change to "outstanding issues" if we do not resolve it within 24hours. I need a create a rule that will email me all the outstanding issues tickets in an email every morning. I tried to use the SQL wizard but it is not achieving the results I want.
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