I'm looking for a method of sending an email to a technician with a word or PDF document attached. I have rules set up to automatically send an email to a tech or analyst when a ticket is generated. These work fine, but the IS manager is looking for sign-offs for certain tickets. Has anyone ever had experience with this?
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It isn't currently possible to include the attachments but this entry in the User Voice forum indicates that it will be included in a future release.

Answered 04/02/2015 by: chucksteel
Red Belt

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