K1000 Helpdesk - Email Ticket Details to Technician with Attachement

I'm looking for a method of sending an email to a technician with a word or PDF document attached. I have rules set up to automatically send an email to a tech or analyst when a ticket is generated. These work fine, but the IS manager is looking for sign-offs for certain tickets. Has anyone ever had experience with this?

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Answers (1)

Posted by: chucksteel 5 years ago
Red Belt
It isn't currently possible to include the attachments but this entry in the User Voice forum indicates that it will be included in a future release.

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