KACE Product Support Question

K1000 - Hardware or Virtual Appliance

02/07/2013 2486 views

We are having some problems with our K1000 that support has determined are being caused by our old MBX harware.


We are trying to decide whether to go with a new harware appliance or to go virtual.


We have a VMWare infrastructure in place, put will have to purchase new storage to accomidate the virtual box.  This will cost ~$2,500 more than the hardware appliance, but will be used for other purposes as well.


If you had to pick, would you go with the hardware applicance or virtual?

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From a support stand point a physical is better then you only have to deal with 1 company for support. 

VM you could have one for the hardware. os. vmware, san, kbox

Answered 02/11/2013 by: SMal.tmcc
Red Belt


I don't have an answer for you, but just wanted to chime in myself because we are thinking about converting to a virtual appliance if we can beef it up to perform better than our physical appliance.  Hope someone answers!

Answered 02/07/2013 by: nheyne
Red Belt

  • My two cents-I personally think a physical is better because if you go with a virtual appliance, you must monitor and manager two additional servers on top of whatever else you have-one for the Kace environment itself, and one for the SQL instance for Kace-which means two more resources that need to be kept up to date. (windows upates, AV updates, ect)

    If you go with a physical appliance, all the capabilities are baked in and you have to monitor just the kbox itself-no need for AV or windows protection on the kbox.
    • Everything for the K1 Virtual appliance is held within the virtual appliance, no extra servers needed.
      • Thanks for the info!
    • Thanks for the info!

If I had to spend more money on the virtual appliance then I would definitely go physical. The latest model of the K1 is pretty beefy.

Answered 02/08/2013 by: mpace
Red Belt


I agree with mpace, the lastest servers they are shipping out have a lot more than the 500 gb of storage you are limited to with a vm and a lot processing power that is dedicated to the K1000.

Answered 02/08/2013 by: Timi
7th Degree Black Belt


I would go physical. Everything is isolated in one system. All resources are available for the KBOX and not shared. Being that it is cheaper, that would seal the deal for me. As the others have indicated, the physical boxes space has increased nicely so you shouldn't have to worry to much about space issues for the forseeable future. 

Answered 02/08/2013 by: nshah
Red Belt


Thank you all for the feedback.  We have decided to go with a physical appliance.

Answered 02/11/2013 by: Thomas.Babcock
Blue Belt

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