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KACE Product Support Question


K1000 - first inventory of the day create a blue screen with windows 10

01/15/2019 474 views

Hello, 

I have a bluescreen with the laptop HP Elitebook 820 G3 on windows 10 only at the first start of the day. I haven't got this problem with the same laptop on Windows 7 or another laptop on Windows 10 (HP Probook 640 G2 for exemple). 

I can see that in the minidimp : 

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 17763 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17763.1.amd64fre.rs5_release.180914-1434
Machine Name:
Kernel base = 0xfffff807`62e0d000 PsLoadedModuleList = 0xfffff807`6322c9b0
Debug session time: Tue Jan 15 06:00:36.134 2019 (UTC - 5:00)
System Uptime: 6 days 3:20:15.722
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 0000000080000003, Exception code that caused the bugcheck
Arg2: fffff807633327f8, Address of the instruction which caused the bugcheck
Arg3: ffffe3831678e870, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

FAULTING_IP: 
nt!MiVerifyImageHeader+374
fffff807`633327f8 cc              int     3

CONTEXT:  ffffe3831678e870 -- (.cxr 0xffffe3831678e870)
rax=0000000000000000 rbx=ffffd381bafe30d0 rcx=0000000000000000
rdx=ffffe3831678f510 rsi=ffffd381bafe3000 rdi=0000000000000000
rip=fffff807633327f8 rsp=ffffe3831678f260 rbp=0000000000000f30
 r8=ffffd381bafe3000  r9=0000000000000f30 r10=ffffa5ffffffffff
r11=000000000000020b r12=0000000000000000 r13=ffffd381bafe30d0
r14=0000000000000001 r15=00000000000000d0
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
nt!MiVerifyImageHeader+0x374:
fffff807`633327f8 cc              int     3
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  Inventory.exe

CURRENT_IRQL:  0

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