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Server Management Question


K1000 doesn't archive ticket automatically

07/22/2015 1588 views

Hi guys,

I use the K1000 server version 6.3.113398 and in the Service Desk, tickets aren't automatically archived. I configured it in the Service Desk settings (each day at 6:00 am) and in the queue settings (Archive closed tickets older than : 1 week / Delete archived tickets than : Never) but my closed tickets never move in the archive. It seemed to work when I tested with the 6.2 server version because I have some tickets that are indicated "archived by system" in the Archive menu.

Is there a problem since the update?

Thank you in advance for your help.

Answer Summary:
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Comments

  • Ticket archiving is working automatically for me and we are on Version: 6.3.113399
  • I just updated to the last version (6.3.113399) but it still doesn't work.

Answer Chosen by the Author

1
Hi,

I have additional informations... I have 2 closed status : one for resolved ticket and another one for non-resolved ticket that need to be closed for some reason. I just noticed that only closed ticket in non-resolved status are automatically archived by system and not closed in resolved status.

My K1000 is now in 7.1.149 version. Someone can help me?
Answered 06/26/2017 by: SITEL
Purple Belt

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