Server Management Question
K1000 doesn't archive ticket automatically
I use the K1000 server version 6.3.113398 and in the Service Desk, tickets aren't automatically archived. I configured it in the Service Desk settings (each day at 6:00 am) and in the queue settings (Archive closed tickets older than : 1 week / Delete archived tickets than : Never) but my closed tickets never move in the archive. It seemed to work when I tested with the 6.2 server version because I have some tickets that are indicated "archived by system" in the Archive menu.
Is there a problem since the update?
Thank you in advance for your help.
Answer Chosen by the Author
I have additional informations... I have 2 closed status : one for resolved ticket and another one for non-resolved ticket that need to be closed for some reason. I just noticed that only closed ticket in non-resolved status are automatically archived by system and not closed in resolved status.
My K1000 is now in 7.1.149 version. Someone can help me?