Hi, we have K2000 and a K1000 both have the same DNS settings but the K1000 will not resolve names but the K2000 works fine?

The DNS settings have been changed recently.

Do you know why this is not working?
Answer Summary:
Login using netdiag:netdiag and use nslookup and ping to troubleshoot.
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Community Chosen Answer


You can log into the console of the K1000


Go ahead and verify the TCP/IP settings.

You may also log in to test connectivity from the console using


You then can use PING and other commands directly from console to test.
Answered 03/21/2012 by: hmoore
Second Degree Blue Belt

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Answer this question or Comment on this question for clarity


As hmoore stated, you can perform diagnostic testing from the console by logging in with netdiag:netdiag. Among the tools available is nslookup - which is precisely what you need for DNS testing.
Answered 03/23/2012 by: airwolf
Tenth Degree Black Belt

  • Hi,

    When I dig it shows the dns server and when nslookup it is pointing to the old dns server. But when I go to the web front end it shows the new DNS server. Any ideas?
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Be sure to set the K1000 Web Server name and the DNS host record the same so other devices (particularly agents) can find the K1. If the K1000 will not resolve host names, also verify the Primary and Secondary DNS settings.

Also, the K1000 Troubleshooting Tools page has a ping utility if you prefer to do that from the web interface.
Answered 03/23/2012 by: mdri
Blue Belt

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I would double check your network settings for both boxes.

A reboot may also help to flush dns
Answered 03/21/2012 by: dchristian
Red Belt

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