KACE Product Support Question
K1000 change Ticket custom user field via email
09/23/2015 1612 views
I'm trying to change a custom field in a service desk ticket. I have defined the custom field as "user" for the Field Type. I can change the user with the web interface when submitting a ticket but when I try to change that field via email it will not change. (ex: @Name=firstname last name) I can change other fields via email but not this one. This issue seems to be happening with field with the type of user and not text. Has anyone else ran into an issue like this?