/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


K1000 change Ticket custom user field via email

09/23/2015 1612 views
I'm trying to change a custom field in a service desk ticket.  I have defined the custom field as "user" for the Field Type.  I can change the user with the web interface when submitting a ticket but when I try to change that field via email it will not change.  (ex: @Name=firstname last name)  I can change other fields via email but not this one.  This issue seems to be happening with field with the type of user and not text.  Has anyone else ran into an issue like this?



1 Comment   [ + ] Show comment

Comments

  • I just tried the @custom_field_# to try to update and it doesn't work either. The change shows in the history of it but doesn't update the field. I think it may be a glitch in the system.

All Answers

0
With a custom field you may have to specify the custom field value to update the field rather than the field label. i.e

@custom_field_5=Firstname Lastname
Answered 10/12/2015 by: Hobbsy
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ