KACE Product Support Question

K1000 and Gmail/Gsuite

02/28/2017 1250 views
We have just made the leap from an internally hosted Exchange email server to Google G Suite and Gmail for our enterprise. 

We have been using a K1000 box for some time, but sadly we are still neophytes when it comes to the setup. I'm hoping that one of the Ninja's out there can point me to a "K1000 for Dummies" level guide for getting our K-box sending notices and emails via Gmail. 

We are running Version: 7.0.121306 on a MS Hyper-V server.

Thank You!
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  • We moved to Google Apps (now known as G Suite) 7 years ago and we also had Kace at the time. I don't believe Google Apps had a SMTP relay at the time, so we had to use an internal SMTP relay for Kbox and other systems. Google does offer an SMTP relay now, which may make the setup a little simpler. It works great with their "comprehensive mail storage" feature (awesome for your ERP system to send as employees, and have it show in their SENT label, even though it probably won't be helpful with Kbox). You can restrict it by IP address, login, etc. Keep in mind your domain will have daily & 10-minute sending limits. Alternatively, you could have it send out via a named G Suite account, but those will also have their own sending limits.


All Answers

you can follow this article
Answered 02/28/2017 by: Nico_K
Red Belt

You can follow this article.


Answered 02/28/2017 by: nshah
Red Belt

With the help of our Google team, and the Quest software support, I was able to get email working with G Suite. 

G Suite is configured by default to have POP and IMAP disabled. In order to allow KACE to use POP email, you need to create a sub organization in the Google Administrator Console. That Sub-OU can then be configured to allow POP without changing the settings of all of the users in your domain, and maintaining Gmail's security settings.

The technician that I was working with at Quest is currently working on a knowledge base article that will describe the process in detail. When he completes that article, I will post a link to it here. 

Answered 03/13/2017 by: dsteinhauser
Senior White Belt

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