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KACE Product Support Question


K1000 7.0 device assignment and ticket submitter assets

02/06/2017 1375 views
Hi,

I'm playing with the new device assignment in K1000 7.0, but I am unable to link it to service desk tickets.
It is set to sync continuously and it works:

Device "MyLaptop" is assigned to me with the new device assignement. It shows also in the corresponding Asset.
Device "MyDesktop" is assigned to me with the new device assignement. It shows also in the corresponding Asset.

When creating a new ticket, setting me as the submitter, if I check the box to filter by assets attributed to the submitter, it shows nothing.

If I edit the "computer" asset type, create a new field named "User" and edit the asset "MyDesktop" to add myself in that field, then MyDesktop is available when creating a new ticket with me as submitter, but MyLaptop still isn't.

Is there a way to show assets belonging to the ticket submitter according to this new assignement feature?

Thanks for your help!
Answer Summary:
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Comments

  • I've observed the same thing. Also, Computer assets that are "assigned to" a user aren't listed under the user details. I could add a separate field to the Computer asset for the assigned user, but this would be redundant.

Answer Chosen by the Author

2
Having no replies here I opened a ticket, turns out filtering assets by assignee in the service desk is planned and should be available in 7.1, if all goes well. Fingers crossed...
Answered 02/09/2017 by: rboitouzet
White Belt

  • Thanks, rboitouzet. Did they give a projected release date for 7.1?

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