KACE Product Support Question
K1000 6.4 Email addresses not being added to CC list.
01/12/2016 1189 views
I noticed this within the release notes of 6.4
"Email processing: All users in the To and Cc fields of email messages sent to the Service Desk are now automatically added to the Cc list of tickets. This helps to ensure that stakeholders receive notifications when tickets are updated. "
This, however, does not seem to be working. Is this working for anyone else? Fi not, does anyone know a way to get the actual email addresses in to the To and CC fields to populate the CC list in the actual ticket?
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