KACE Product Support : K1000 6.0 Printer friendly tickets?

K1000 6.0 Printer friendly tickets?

Am I missing a check box someplace or has the 'Printer Friendly' option on individual tickets gone away?

I ask because our public works department uses a K1000 queue to manage their tickets, and most of them aren't all that computer literate (they also don't have a lot of access to PCs, but anyway...). In the past the PW staff would print their daily tickets off in the morning and move about their day. Since the 6.0 update the tickets haven't been printer correctly (bits of the tickets are being dropped off the edge of the print out) leading to some confusion and missed tasks. Has this feature completely gone away or is it buried somewhere? Thanks!

1 Comment [ + ] Show comment

You can make a report for this. Then you just show them how to use it and the name of the report. - pcooper 9 years ago
- This is the query for the report that I used. Break on columns: "OWNER_NAME"
  select HD_TICKET.ID,
  HD_TICKET.TITLE ,
  -- HD_TICKET.DUE_DATE,
  -- HD_PRIORITY.NAME as PRIORITY,
  -- HD_CATEGORY.NAME as CATEGORY,
  -- HD_STATUS.NAME as STATUS,
  -- HD_IMPACT.NAME as IMPACT,
  MACHINE.NAME as MACHINE_NAME,
  ifnull((select FULL_NAME from USER where HD_TICKET.OWNER_ID = USER.ID),' Unassigned') as OWNER_NAME,
  (select FULL_NAME from USER where HD_TICKET.SUBMITTER_ID = USER.ID) as SUBMITTER_NAME
  ,HD_TICKET.CUSTOM_FIELD_VALUE2 AS ROOM
  from HD_TICKET
  left join HD_CATEGORY on HD_CATEGORY_ID = HD_CATEGORY.ID
  left join HD_STATUS on HD_STATUS_ID = HD_STATUS.ID
  left join HD_PRIORITY on HD_PRIORITY_ID = HD_PRIORITY.ID
  left join HD_IMPACT on HD_IMPACT_ID = HD_IMPACT.ID
  left join MACHINE on HD_TICKET.MACHINE_ID = MACHINE.ID
  where HD_STATUS.STATE <> 'Closed'
  order by OWNER_NAME,ROOM,HD_PRIORITY.ORDINAL, HD_IMPACT.ORDINAL - pcooper 9 years ago
  - Thanks for the info. I'll try it out and see if our facilities people can use it. - scragman 9 years ago

Answers (1)

Answer Summary:

Posted by: chucksteel 9 years ago

I contacted Support about this and they replied with this KB article:

http://www.kace.com/support/resources/kb/solutiondetail?sol=126100

I don't necessarily agree that the new print layout works as well as the old one but that's what they provide.

Comments:

Thanks for the info, I appreciate it. - scragman 9 years ago
Horrible print outs!!! I just want to see the selected data and have the print be larger, as it was in 5.5. I voted to get the print friendly feature back to alleviate this issue.
https://kace.uservoice.com/forums/82699-k1000/suggestions/6508771-ability-to-print-service-desk-tickets-gone-in-6-0 - wessdf 9 years ago

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