Best Practices Question

K100 Service Desk - exporting/reporting on attachments & limitation to attachments - how to handle

12/18/2015 1149 views

We need to do exports/reports which include ticket attachments are part of SOX audit (the attachments to some tickets provide evidence of approvals).

Is there a way I can do an export of documents attached to specific tickets?

I also came across the following articles pointing to a limitation of 32,768 for the number of ticket attachments that can be stored on a K1000.

K1000 Service Desk not accepting ticket attachments (141049)
Service Desk Discards Attachments (118620)

1) Is this still a limitation with 6.4?
2) How can I see how many attachments we currently have (are the steps to enable access to the hidden attachments share only related to 5.4/5.3 versions as indicated in ticket 118620)


0 Comments   [ + ] Show comments


Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ