/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Just upgraded to 6.4.120756 from 6.4.120261 - now none of my agents are checking in!

04/12/2016 1954 views
Hi all,

Just upgraded to 6.4 SP2, and now none of my agents are able to check in. This is the log I'm seeing universally:

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] KACE Agent version 6.4.522 Mar 15 2016
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: debug:          false
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: config:         amp.conf
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: host:           kace.eii-online.com
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: lasthost:       
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: serverversion:  
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: appliance:      
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: ampport:        52230
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: ampurl:         
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: webport:        443
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: weburl:         
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: hideapps:       
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: rto:            20
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: wto:            20
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: cto:            10
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: crto:           30
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: max download speed: unlimited
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: KSWMeterSvc max db rows: 5000
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: krash:          false
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: pl:             pluginDesktopAlerts,pluginPatching,pluginRunProcess,pluginWeb
[2016-04-12.12:09:34][AMPAgent:ConfigLogAll           ] Config: servercompress: TRUE
[2016-04-12.12:09:34][AMPAgent:NimitzAgentProcess     ] Machine ID: C90E2C27-A354-4BCA-A9FE-5D7330FA38D4
[2016-04-12.12:09:34][AMPAgent:NimitzAgentProcess     ] Creating Pipe Server...
[2016-04-12.12:09:34][AMPAgent:NimitzAgentProcess     ] Creating Agent Listener...
[2016-04-12.12:09:34][AMPAgent:NimitzAgentProcess     ] Creating scheduler...
[2016-04-12.12:09:34][AMPAgent:NimitzAgentProcess     ] Creating connection...
[2016-04-12.12:09:35][AMPAgent:LogCurlError           ] SSL is not detected: (7) Failed to connect to kace.eii-online.com port 52230: Connection refused
[2016-04-12.12:09:36][AMPAgent:LogCurlError           ] Failed to connect: (7) Failed to connect to kace.eii-online.com port 52230: Connection refused
[2016-04-12.12:09:36][AMPAgent:SetConnectedMarker     ] couldn't remove C:\ProgramData\Dell\KACE\AMP_CONNECTED, unlink(No such file or directory)
[2016-04-12.12:09:36][AMPAgent:ReconnectToServer      ] Adding server retry for C90E2C27-A354-4BCA-A9FE-5D7330FA38D4 into queue. Sleeping for 58 seconds

The only thing that was changed was upgrading the KACE server using the .kbin file. Everything was working prior to this. 

Thoughts?
7 Comments   [ + ] Show comments

Comments

  • Are your clients able to ping the kbox or vice versa? I'd open up a command prompt and see if you can ping and get a response.
    • Yep, they can ping, and they can even hit the URL just fine. No SSL errors or problems. I've gone ahead and reverted back to the previous version - but I'm still extremely perplexed what could've changed.
      • I don't recall seeing any tickets recently that have had inventorying issues. If you'd like, can always have it investigated if you saved the logs and everything. Can create a support ticket to see if we can figure out the issue.
  • I'll submit it up. Thanks Irwin
  • Following my upgrade to SP2, A lot of my 6.4.180 agents continued communicating but would not inventory. I am having to force them to check in to get them updated to 6.4.522. Once they get to 6.4.522 they seem to be inventorying OK.
  • my upgrade went smooth. enabled provisioning and client update and I now have about 75% of my machines up to 6.4.522 both 6.4.180 and 6.4.522 are checking in
    • also my 6.4.179 clients are checking in
  • Check if after the upgrade the SSL certificate is ok. It seems the agents have issues to contact the AMP port 52230/tcp as well.
    Regards - StockTrader -Marco
  • I have upgraded to SP2 with 6.4.180 agent running and all is fine. I started putting 6.4.522 agent on a few machine and they are disappearing from inventory. I reverted them back to 6.4.180 and they are showing back up again. Not to highly impressed with 6.4.522 agent.
  • SP3 is now available; Hopefully it helps with this issue

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ