KACE Product Support Question
Issue since update to K1000 Server build 6.4.119927
02/09/2016 1131 views
We recently updated our server on our K1000 and noticed a strange issue and would like to know if others are seeing the same thing. We use the email comments and web page comments to update tickets and I found that since the update, users aren't getting update emails when we reply to the comment using email threads. It wasn't noticed right away since most of us tend to use the web page to comment since it is open for techs. It was working fine before the update and I have now seen it multiple times. Can anyone confirm this in their setup?
We are using some customization from this site but I don't believe that any of it is involved in this issue. It seems to be tied to this area of the settings.