I am required to notify users (sysadmins mostly) when their systems are about to be patched, but sometimes I am unable to be on my system to send out a notice via e-mail before the KACE system gets started.  Does anyone know of a way to get KACE to automatically send out a notice before it starts patching.

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You can sechedule an alert to pop up on their system using the Alert section under Reporting > Alert. Schedule to happen 1 hour before your patching starts. 


Within patching you can also set up an Alert. There is an alert secton when you are going to detect and deploy or deploy. They can also cancel patching if you give them the option. 

Answered 03/29/2013 by: nshah
Red Belt

  • Unfortunately, that solution won't work in this instance, because I am patching servers which users are not typucally logged into the desktop tnterface. I also need to notify multiple persons, not just whomever happens to be looking at the server desktop interface. Any other ideas?
    • Can you just let them know your patch schedule for patching servers?

      Patching on these servers will take place the 20th of every month between 10-12. Please do not use at this time.
  • I do post that every month, but I HAVE TO SEND AN EMAIL each night before patching to remind the users and application admins whose systems are being patched that night. Does anyone have any idea how to do this (schedule an email) with KACE?
  • KACE doesn't schedule emails that way unfortunately. We can schedule, reports, alerts, email on events. Something like what you are describing would be apart of your patching process outside of the kbox. As mentioned earlier here are some ways you could use the KBOX but it would outside its normal function. Also you mentioned users and admins whose systems. This implies it would be more then one email to different users and groups affect.

    1. Create custom ticket rule using false data to run a rule at your desired time
    2. Create a custom report with a report title, Patching will be happening tonight and have that scheduled to go out at your desired time
    3. Create a outlook invite that shows up on their calendar
    4. User outlook to automatically send an email out at your specific time
    • I like the #2 option. You could even create a report that has those servers listed. Then schedule that report to run an hour before your patch schedule. Name it something like "machines that will be patched".

      • I think that's the help I needed. I have created and scheduled a report that lists the systems to be patched. Now I just have to get the email portion to run for correct distribution.
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