/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Is there a way to exclude a label from showing up in the submitter field in a new ticket?

08/08/2016 794 views
The problem is that our exchange server has "healthmailbox" accounts for health checks on itself.  These get imported into Kace as users.  When the help desk admin are submitting tickets for other users, they need to deal with these popping up in the submitter field.  Is there a way to stop them from showing up in the submitter field?

Thanks,
Danielle 
2 Comments   [ + ] Show comments

Comments

  • Are they needed in KACE at all? If not, you should be able to filter them out of the LDAP import.
  • I would love to filter them out from the LDAP import, but can't seem to figure it out. This is what I use for my import. It was set up with my "Jump Start" training.

    (&(samaccountname=KBOX_USER)(&(objectCategory=user)(primarygroupid=513)(!(userAccountControl:1.2.840.113556.1.4.803:=2))))
    • try:

      (&(samaccountname=KBOX_USER)(&(objectCategory=user)(primarygroupid=513)(!(userAccountControl:1.2.840.113556.1.4.803:=2))(!(samaccountname=HealthMailbox*))))

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ