Best Practices Question
Is there a way to automatically route tickets generated via email?
05/30/2017 1427 views
We are in the process of setting up our helpdesk in Kace K1000 and we are looking for a way to route incoming tickets generated via email to certain members of the helpdesk. We would also like the IT manager to receive an email when the ticket comes in, and he would like to be able to re-assign the tickets should he feel it necessary. I've been looking through the articles and haven't found anything that helped, any ideas?