Is it possible to put html formatted text in the default value for a field in a Service Desk Queue Template?

When I try to insert the following HTML text into the default value of a field in a Service Desk Queue Template

<table border="0" cellpadding="0" cellspacing="0" width="263"><tbody>
<tr><td width="38.40304182509506%">Type:</td><td width="61.59695817490494%">Laptop/Desktop/iPhone</td></tr>
<tr><td width="38.40304182509506%">User:</td><td width="61.59695817490494%"><br></td></tr></tbody></table>

and save it the text changes to non-formatted text like this:

&lt;table border=&quot;0&quot; cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; width=&quot;263&quot;&gt; &lt;tbody&gt; &lt;tr&gt; &lt;td width=&quot;38.40304182509506%&quot;&gt;Type:&lt;/td&gt; &lt;td width=&quot;61.59695817490494%&quot;&gt;Laptop/Desktop/iPhone&lt;/td&gt; &lt;/tr&gt; &lt;tr&gt; &lt;td width=&quot;38.40304182509506%&quot;&gt;User:&lt;/td&gt; &lt;td width=&quot;61.59695817490494%&quot;&gt; &lt;br&gt; &lt;/td&gt; &lt;/tr&gt; &lt;/tbody&gt; &lt;/table&gt;

Is there a way to fix this or another way to insert HTML formatted text into the default value of a field in a template?  Or another way to insert formatted text into this default value?

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Answers (2)

Answer Summary:
Posted by: ccookdhhs 3 months ago
White Belt

Top Answer

I was able to figure this out, so it is in fact possible.    If you insert the HTML code into the default value field of your Service Desk Queue Template and DO NOT preview the changes and just save it, the HTML code will work when you create a new ticket using that template.  Also for anyone else who may need the info, HTML works in Service desk fields you just have to click the </> code view button in the WYSIWYG editor and then insert your code.   HTML works in terms of text formatting, tables, images and links that I know of.
Posted by: Hobbsy 3 months ago
Red Belt

Servicedesk is not configured to take html, it is just not possible

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