Is it possible to make multi-tiered or if/then sections in the ticket creation screen?

Much like the multi-tier capability in the Categories section using the :: delimiter, I'd like to make multi-level dropdowns in the main ticket area, if possible.  I have a request to make a queue with some if/then logic.

Thanks for any help possible,

0 Comments   [ + ] Show comments

Answers (1)

Posted by: nshah 5 years ago
Red Belt
There current isn't a way to tier nest or do if/then type of statements in the KBOX. The "::" is what is available. You could get creative with the Ticket Rules but that would have to be thought out to make selections in pre-created drop downs. 

  • Thanks for the quick response.
    Is the "Categories" section the only place that :: can be used? - Brady Williams 5 years ago
    • I believe so. I can't think of another area that would use those as a deliminator. - nshah 5 years ago
      • That's a shame.. It would come in very handy around here. I'll poke around the uservoice and see if it's being discussed, at all.
        Thanks again. - Brady Williams 5 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ