Is it possible to create a rule that can be executed when a ticket change occur.
I have a date field in my ticket which i would like to update whenever the owner of the ticket is changed
0 Comments
[ + ] Show comments
Answers (1)
Answer Summary:
Please log in to answer
Posted by:
Hobbsy
8 years ago
Top Answer
Yes, create the ticket rule and select the ON Ticket save option from the Run on option at the base of the Ticket rule screen
