KACE Product Support Question
Is it possible to create a rule that can be executed when a ticket change occur.
02/09/2016 459 views
I have a date field in my ticket which i would like to update whenever the owner of the ticket is changed
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Yes, create the ticket rule and select the ON Ticket save option from the Run on option at the base of the Ticket rule screen
Answered 02/09/2016 by: Hobbsy