Installing Foxit PhantomPDF Business with K1000. Script works on local machine, but doesn't work when deployed through KACE.

Script is as follows:

msiexec.exe /i "\\fileserver\ITStorage\SOFTWARE\Foxit PDF installer\Foxit Business\FoxitPhantomPDF96_L10N_Setup.msi" /qn /norestart INSTALLLOCATION="C:\Program Files\Foxit Software" ADDLOCAL=ALL DESKTOP_SHORTCUT=1 SETDEFAULTPRINTER=1 VIEW_IN_BROWSER=1 EMBEDDED_PDF_INOFFICE=1 AUTO_UPDATE=2 EDITION=BUSINESS KEYPATH="\\fileserver\ITstorage\Software\Foxit PDF Installer\Foxit Business\fpmkey.txt"

I've tried many different iterations now to no avail. Any insight on this would be appreciated. 

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Answers (2)

Answer Summary:
Posted by: pfletcher 1 year ago
Yellow Belt

Top Answer

I think SMal.tmcc has given you the correct info to do it the way you are trying. You might want to consider using the foxit customization tool to handle the customization rather than trying to use all those switches. The customization tool and XML editor together allow you to create a totally customized package with licensing included and everything. Once you've created your customized installation you can zip all the install files together and upload that to KACE. The beauty of this is you don't have to create special credentials or anything, it can just be run as system and it works fine. I spent a lot of time customizing and deploying foxit/phantom with KACE so I can definitely answer questions for you

  • Thank you for the suggestion. I have to get a hold of foxit support to get the customization tool for 9.6 because apparently it isn't available for public release yet. I'll let you know if it works for me. - Muzikbox 1 year ago
    • Thanks I'd be interested to hear. Also what I'd love to hear from you is if your KACE recognizes your phantom as business edition. I have phantom standard and phantom business in my environment and KACE sees them both as the same software. When I look in the software catalog I can see previous versions of phantom and there's seperate listings for the business and standard edition but as of 9.5 it seems to just see them both as 'phantom'. I've been working with KACE support to try to figure it out but nothing so far :( its preventing me from having proper license tracking. - pfletcher 1 year ago
      • Okay, I was finally able to get this to work properly and deploy silently with this command pointing to a zip file: msiexec.exe /i Foxit9.6deploy\FoxitPhantomPDF96_L10N_Setup.msi TRANSFORMS=FoxitPhantomPDF96_L10N_Setup_FCT.mst /qn

        It failed the first few times because I didn't realize the root folder was still present after being unzipped, so I had to prepend the, "Foxit9.6deploy," folder to the install path.

        As far as KACE recognizing the software as business, it simply shows up as Foxit PhantomPDF (, and not business.

        Thanks again for your help, I appreciate it. - Muzikbox 1 year ago
Posted by: SMal.tmcc 1 year ago
Red Belt

My guess is you are running the script as system and it has no access to file server.  Try running as a user with rights to the share and ability to install.  you should also issue a "net use \\fileserver" in a batch script with the msi line to insure a connection to the server prior to making the msi call

  • use credential manager to create a user you can call to run the script - SMal.tmcc 1 year ago
    • I appreciate the suggestion. If pfletcher's suggestion to use the customization tool doesn't work, then I'll give this a try next. - Muzikbox 1 year ago
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