Including KACE helpdesk attachments to email notifications
We have set up our helpdesk with the rule to send out an email to members of a group when a new ticket is created, however we would like to have that email notification include all attachments that were submitted with the ticket. Has anyone done this or know if there is a guide somewhere to accomplish this? They need to be attached to the email so they can be viewed via smartphone/off the domain. I realize this could include large attachments, but our users only send screenshots and MS Office documents as attachments for the most part. Thank you!
We set up this rule: http://www.kace.com/support/resources/kb/article/How-To-Notify-Any-User-or-Group-by-Email-When-a-New-Help-Desk