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KACE Product Support Question


Importing MySQL Database from previous ticket system into KACE

02/03/2015 832 views
Has anyone done this and if so can point me in the direction to complete this project.

Many Thanks,

Steve Z
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Steve, 

The only solution that I have ever seen is very much a work around that is not ideal.

You create an Asset type of ticket and then create all the ticket fields required within the asset type.

Next you prepare your data into CSV format and upload your ticket data as asset data.

You will then need to write a custom ticket rule that copies the data across from the Asset table into the HD_Ticket table which is messy and can be troublesome.

 
Answered 02/04/2015 by: Hobbsy
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