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KACE Product Support Question


I have created a bootable USB image from my k2000 and it fails at the create two partitions task

02/02/2017 1550 views
I was able to successfully follow the instructions on how to create the bootable USB. The problem happens when I try to deploy an image from the USB stick. This is a dual partition image. Ive read this but not sure if this is what I'm experiencing -->https://support.software.dell.com/kace-systems-deployment-appliance/kb/152729
I'm using a working image from my K2000 to create this USB image . The image and install tasks work just fine when you pxe boot into the kbox. The USB however fails at the 1st task (Create two Partitions)

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  • I would recommend that when at the failed task go into the command prompt, enter the DISKPART utility and complete a 'list volume' to post that information here. If its not able to create the two partitions then there is a mis-match between the actual partitions of the captured image and those being created. Also post the create two partitions diskpart script.
    • I posted a screenshot of the DISKPART config above in the question. Here is the script I'm using. I can see the issue just not sure how to correct it Thanks!


      select volume 0
      remove all noerr
      select disk 0
      clean
      create partition primary size=200
      assign letter="C"
      active
      create partition primary
      assign letter="D"
      exit

All Answers

0
OK, so the issue is that the image that is being deployed contains a C and D partition, however the USB Drive is taking up the D label. On systems like this you can try on diskpart to re-label the D partition label for the USB key to another letter however this might cause issues on tasks.

Is the image capture a KImage or WIM, if KImage you can change the D partition in the image captured to E label. Then adjust the pre-install task for the second partition to be created and labeled as E partition. 

This will them match between the pre-installation partition task and the image that was captured.
Answered 02/02/2017 by: TheAustinDave
Brown Belt

  • I have usually used Kimages however, this one time I decided to create the image as a WIM because of the smaller file size and deploy time. So I would have to recreate a kimage? Or, take out and/or edit the preinstall tasks on the wim and recreate the USB image?
    • The best method to correct this would be to re-capture the image after changing the partition D to another letter (ie: E) then adjust the pre-install/format tasks to create C and E partitions. Once captured there should be no issue as the USB can be assigned the D drive label and not interfere with the two data partitions being deployed (C and E).
  • You can also unplug the usb key before deploying your image. The KBE is fully in RAM so you don't need the usb key at this time.

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