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Trying to avoid the forgetful factor.

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This should be easy enough to create using the rules wizard. Did you try creating it and run into a problem?

 

Answered 11/12/2012 by: chucksteel
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Why not make the default value Opened for every ticket if that is the case so you don't need a ticket rule. 

Answered 11/13/2012 by: nshah
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  • I surrendered and went with this.
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