HTML format broken
I upgraded to the latest version of KACE SMA and since our customized rules are slightly skewed. The rules work but the HTML formatting is showing all text in the incoming email to show in a block of text format when the original email was sent with line breaks.
Anyone know how to correct as the variable link sent by Quest support has done nothing to help
Answer Chosen by the Author
I got an update on the issue via Quest professional services:
Add the following line into the SQL code:
,HD_TICKET.HTML_SUMMARY as 'ticket_html_summary' after ticket_summary and it should correct the formatting issue