KACE Product Support Question

How/where can I access a K2000-captured system image in it's entirety?

06/28/2013 6031 views

I captured an image of a high-level bizdev guy's laptop right after he left and now his replacement wants to see all of his files.  Is there a way I can grab all of that, or do I just push the image to a similar laptop and hope it works?  Ideally, I could just copy all the files to an external drive that I can then send to the replacement in one of our remote offices.  Any ideas?

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I would restore the image to an external drive/2nd drive.  Give them this drive to plug in as a second drive to look thru.  They may just want you to pull all the data files, and skip the program and OS files.


Answered 07/01/2013 by: SMal.tmcc
Red Belt

  • SMal.tmcc that's exactly what I need to do. But how do pull the whole thing down? From within the K2000 console would take forever.
  • Is it feasible that I could, using diskpart, set up partitions identical to the old partitions and retry the application of the captured image?
    • exactly! Put a drive in a computer by itself, use a pretask to create a single partition and format it. Create a deployment from the capture that has no mid or post tasks.

      Do not restore the OEM or recovery partition, you are not booting to this so it does not matter.

      Do not restart after deploying the image. Just shut it down. Now place that drive in any computer and you will see a new drive letter and browse that drive and verify the data they want is there.
  • Ok, I just set it up to create two partitions, because that's how the last user set it up. Here goes nothing.
  • Almost insta-fail. Is there a log or something I could look at to see maybe why it's failing?
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    • in \\ikbox\petemp
      also check debug on the deployment.
  • have you confirmed that files exists in the capture? what is the deployment system image size in the right column and can you browse files? how many drives do you see when you browse files and which one is the data one?
  • Yes, I can browse all the files from within the K2000 interface. Applying the image to a similar machine is not working and I've spent too much time on it so far. I'll just have to deal with pulling down files this way and copying them over to the external drive. Hopefully, I get all the files they need.

    Thanks for all the help.
    • Capturing an image sounds like an overly complicated way to save files, as you are finding. Just curious what led you to go that route instead of making a backup of the files themselves.
  • nheyne, I captured an image of a machine then imaged and repurposed that machine. I was trying to find a way to quickly collect specific folders from that captured image, rather than saving off individual folders at a time via image browse on the K2000.

If it's a K-image, you can browse it from within the K2000.  If it's a WIM, you are supposed to be able to find it at \\k2000\peinst\wim.  However I have not personally done that.

Answered 06/28/2013 by: nheyne
Red Belt

  • If it is a Kimage, hit the "Browse files" button under that system image and you can see the files and save them one at a time. If it is a Wim you can map to wim file, use imagex and mount it in a temp area on your system and extract the files. (imagex /mount y:\file.wim 1 c:\temp)
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