How to setup Kbox helpdesk for email ticket input
I want to create a simple web form for users to log tickets. Upon clicking submit, my script will create and email which will feed into K-Box. The mechanics of how this will feed into kbox is what I need. Note that the source of the ticket which I'll use for logging into K-box will be a constant--just an email like support@stockton.k12.ca.us. Somewhere else in the body of the email, I will merge the contact information so it is not lost.
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Posted by:
GillySpy
12 years ago
The documentation talks about using tokens to set the parms of the ticket.
e.g.
@category=hardware
With your submission you will probably want the email address of your form (the address these submissions come from) to be listed as a ticket owner. Also want to also parse the submitter's email address and have
@submitter=johndoes@company.com
e.g.
@category=hardware
With your submission you will probably want the email address of your form (the address these submissions come from) to be listed as a ticket owner. Also want to also parse the submitter's email address and have
@submitter=johndoes@company.com
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