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KACE Product Support Question


How to setup K2000 to email administrators to outlook

07/29/2015 1564 views

Hi all,

new to the company and we have K2000. I'm trying to get our service desk setup so that we can utilize the k2000 to email administrators when a user inputs a service desk request. It looks like all of the parameters have been set up in KACE. My DNS, Web Server, Network and Email config settings are all set but when I do a test email, I'm not receiving the email to my outlook. I've look around and can't seem to find any documentation on the subject of interfacing from KACE to outlook. Can someone point me in the right direction. Any help with this matter will be greatly appreciated.

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Service Desk is in the K1000. The K2000 appliance is used for imaging and deployments.

If you have an Exchange server, here is a Kace KB with info on what needs to be setup.

Hope that helps!

[Edit] 
Also, you'll want to assign a default owner that has an email address so you receive the notifications. The built in help has information about setting up the "DefaultTicketOwner" account so that you can get email notifications to all techs (if desired).
Answered 07/31/2015 by: getElementById
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