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How to remove "Knowledge Base Article:" ticket field for one of the queues

Hi,

We've created a new service desk queue called " facilities group" and would like to remove "Knowledge Base Article:" ticket field for this queue only. Does anyone know how to do this?

Thanks you.

Asked 8 years ago 1371 views
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Answers (1)

Posted by: nshah 8 years ago
Red Belt
0
Today there is no way to remove it. It isn't modifiable

Posted by:

cghader Senior White Belt
Ninja since: 8 years ago

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