/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


How to remove "Knowledge Base Article:" ticket field for one of the queues

03/03/2016 1301 views

Hi,

We've created a new service desk queue called " facilities group" and would like to remove "Knowledge Base Article:" ticket field for this queue only. Does anyone know how to do this?

Thanks you.

0 Comments   [ + ] Show comments

Comments


All Answers

0
Today there is no way to remove it. It isn't modifiable

Answered 03/03/2016 by: nshah
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ