KACE Product Support Question

How to remove "Knowledge Base Article:" ticket field for one of the queues

03/03/2016 1341 views


We've created a new service desk queue called " facilities group" and would like to remove "Knowledge Base Article:" ticket field for this queue only. Does anyone know how to do this?

Thanks you.

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All Answers

Today there is no way to remove it. It isn't modifiable

Answered 03/03/2016 by: nshah
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